Called Wednesday about my truck. Said to bring it in on Friday. Had spark plug problems. Took it in and had her back going that evening without breaking a plug..excellent staff..great price for the work..thanks again guys..
I am new to the area. So i asked some people at work if they knew of a good auto shop in Columbia.I had heard good things about this shop. But now I am wondering. If people think this shop is a good shop how bad are the rest of the shops in the area. We dropped the my wife's truck of on a Monday morning. Told the guy be hind the counter what we needed them to look at. He said OK we will give you a call later and let you know how much it will cost. The rest of Monday goes by with out a call. So Tuesday morning I call twice and leave a voice message ask then to give me a call. Never got a call. So now I am getting mad because there was no return call to let us know pricing or when it would be done. So Wednesday we head over about 8am to just get the truck and take it some where else. But the had just pulled it in garage and had started lifting it in the air as I walked up. So I thought finally they will get it done.I went in to see how much it was going to cost. But the guy be hind the counter said he did not know yet. That he would let me know. So 5 hours later and I dont know the cost because I never got a call yet. So I called and he gave me the price. The price was a little higher than expected. But I thought owell at least their working on it finally. So I was told they call us in a few hours when it was done. Well to my surprise I don't get a call. So I call and left a voice message again. But they did not call before they closed. So I call again on Thursday morning to see if we can pick it up. I was told he is almost done with it. They will call me in a little bit. But would you believe its now 3pm and still no call. So I called and the guy said we can pick it up in about an hour. Really 4 full days they had her truck to replace a control arm and do an alignment. So uness you have the time to let your vehicle stay at their shop for days. I would avoid going to this shop.
After the work was done, another problem came up (a leaky seal) and when I described the symptoms, he came to my house to get the car because he was concerned about it being safe to drive. I've never experienced that level of service in my life.
Great job replacing the wheel bearings. Very kind, courteous staff. They were willing to drive our truck across town for us if it was the transmission (which thankfully it was not). Would definitely go back!
I can't tell you how nice it is, as a woman in such a male-dominated environment, to not be treated like a fool, an idiot, and not be talked down to based solely on my gender and the fact that I have a small child with me. Mike and his crew are fast, accurate, and I did not see a bit of 'padding' added to my bill like I've seen before at other places. The prices for the parts were well in line with what I'd researched and labor costs were a lot lower than what I expected.
Nobody likes having car problems. And nobody likes having car problems when you are not familiar enough with the area to know people who know people. So it was a shot in the dark that had me call M&M about the brakes on my car. I got in the next day, and when the work was going to take longer than I'd expected, Mike offered to take me and my little daughter home (we only live about a mile away.)
Called to check if they could do an oil change and said they couldn't get me in for almost 2 days. Guess they are to busy to help someone who needs something as simple as an oil change. I won't even consider this company anymore. If they can't make time for an oil change then they don't deserve my business.
M M Automotive Services is a US Car Repair based in Columbia, Tennessee. M M Automotive Services is located at 286 Bear Creek Pike, Columbia, TN 38401, USA.
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