One of the shop guys was EXTREMELY unprofessional when dealing with my father when we picked up a gate we had ordered through the company. The promised hardware was NOT included as this guy kept saying, "it isn't on the work order." The salesman my dad worked with was not in the office, (I'm assuming) so this could have been resolved. The shop guy was very resistant in helping as he snapped and started to holler. Such nasty behavior especially when I could hear him in the workshop while I was outside, trying to strap down the gate in my truck. He snapped at my dad saying things like, "you have no idea what you're talking about," "be quiet.. I'm NOT finished" then he started to cuss, dropping the F word, GD and other expletives. He took forever to get the chain we had requested at the beginning of the order, and he again repeated right in front of me to my dad about how he had no idea what he was talking about. It was highly disrespectful, and I'm sorely disappointed that Maury Fence Co would allow such a person to treat their customers in a poor fashion. I will NOT be using them for any future orders, nor will I encourage people to use their services. This issue NEEDS to be addressed, because this has been the worst customer service I have ever experienced in my life with ANY company.
Zero customer service! I will never call them again.
They build a great 1 1/2 square tube gate. I especially like the bolt hinges which allows better adjustments compared to a screw type hinge.
HORRIBLE CUSTOMER SERVICE
We needed a fence for our new house and Maury Fence did a great job! Placement wasn't easy due to trees and water runoff along the property line. Evan came out and made sure it was placed where it wouldn't be washed away or harm our trees. I'm very happy with the fencing and gate. I highly recommend this company!!
Great customer service, Evan came by personally to give me a quote after talking to him on the phone. Install and completion was quick and easy. Fence looks great, built sturdy, and was the best thing I could have done for my new home. Thanks so much! Highly recommend!
I called last week because our gate was broken, they said they couldnt make it til thursday after the 4th of july. Today, friday, i called to check on what was the deal since i had not received a call or message. One guy called back and said it was someone else I had talked to. Later, another guy, who claimed to be the owner was clearly angry with me. "you call up here and wine and complain, we already fixed the damn fence" on another note "what are you crippled and cannot go see we already fixed it" At one point I said I usually get a call before or after or both, and I quote "I dont have time to babysit you people"
Maury Fence Co Inc is a US General Contractor based in Columbia, Tennessee. Maury Fence Co Inc is located at 2621 Leah Cir, Columbia, TN 38401, USA.
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