Today is my first time at Solar Nails. I had a pedicure performed by Binh. She did an amazing job. She and the rest of the staff were pleasant. It was definitely a pleasurable experience! I will definitely be a return client! Thank you Solar Nails!
This morning there were 4 people including me being a customer. I was greeted from afar and asked what I needed and was told to pick a color. I finally was told to sit to get my pedi. When seated I sat for over half an hour I had to ask to add hot water. Never was I spoken to unless I asked a question. Another 15 minutes went by and I asked 'how much longer?!' The guy said 5, 10 15 minutes max.... ' I said okay because I have been here a while. ' there was a man who had been working on someone's nails and decided to go to the back and then came out and I was excited to see I may be serviced. Water cold again. He passed right by me and went outside, sitting in a lawn chair to smoke??
I had things to do!. So I got up and said ' well I can't stay I have things I need to get done.' I tried not to be rude but honestly that was very wrong how I was treated and I am a sweet caring loving giver. They just didn't even care that I walked out? They lost a good person as a customer. I wish them to learn how to be to people and maybe have told me they were busy I would have came back. No communication and THAT is why I was upset.
I've had my nails dipped for 2 yrs in TX. I've had no problems including breaks. I came here after moving to TN and the guy took 30 min longer than I'm use to. He left my nails in remover and a warm towel for 20 min instead of removing the old polish himself which is quicker. Then he filed my nails down the old fashion way instead of using the electric trimmer. As a result I found a huge crack under my thumb nail polish a few days later. Then 2 other nails chipped. I will never go back. My daughter was unhappy with her visit as well and has since found us a place to go in Brentwood.
Honestly I have been here before with my daughter and son in law and the were pretty busy but did a great job on our pedis. I TIP REALLY WELL by the way.
Awful customer service. The owner has such a bad attitude.
Awesome place in town to relax and get your nails done!
Solar Nails Tan is a US Hair Care Studio based in Columbia, Tennessee. Solar Nails Tan is located at 179 River Rd, Columbia, TN 38401, USA.
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