Terrible customer service, paid bill every month and was less than one week late for payment because of thanksgiving and family in town. Charged a $20 late fee and all employees I spoke to refused to refund the charge. When I asked for a manager, I was told by the girl in the office I had to call her regional manager and she gave me a number. I called and it was another storage unit facility and no regional manager as she stated. Then, went to attempt to move my things and a lock was placed on my unit and I was not allowed to only pay for half of the month since I wasn't going to be using their services for the entire month. I was forced to pay an entire months rent plus a late fee in order to get into my unit to move my items. We will NEVER do business with this company again. Very shady.
Manager very hateful. Charged my account without notifying that they where going to charge account. Closed out service with them the woman that took my call said she would call back and never did. Called main offices and was told a manager would call me back in a couple of hours but no one called. Will never do business with this company ever again.
Clean, easy access with long hours, easy move in and out.
Friendly staff and had my order prepared and waiting
#LocalGuide
Recommend.
Very nice, clean place! Very friendly!
Storage Solutions is a US Storage based in Columbia, Tennessee. Storage Solutions is located at 6201 Cayce Ln, Columbia, TN 38401, USA.
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