Doctors are great and seem to care. Staff is friendly. Issue is endless waiting. You wait to get back to a room. You wait to see doctor. You wait to get scheduled. You expect to wait in a doctor office but when it averages over an hour and a half after your appointment it seems excessive. As I write this we are still waiting. The not so funny part is doctor saw is for less than 15 min. Do math on waiting.
They FINALLY took her back for prep at about 1:30 after calling in multiple people that arrived after we did. They called me back to talk with the surgeon. I was assured by 3 people that the surgery would take 30-45 mins. They took her to surgery" at 2:15. The doc showed up at 3:45 - an hour and a half later - to tell me how surgery went. Said it would be another 20 mins and we could leave.
A little over 45 mins later, I was called back to sign papers. We left the parking lot a few minutes before 5. Every other patient and most of the staff in the building had already left.
The doctors there are amazing. Its the rest of their staff that is incompetent and rude. They made me feel like a criminal. I have had severl procedures done by Dr. Wade and Dr. Adams. They are both amazing. I wish they worked somewhere else. I will NEVER return to this office. Not as long as they keep the office staff they have.
I wouldn't recommend this place unless you have about $40 worth of gas you need to get rid of and a full day you're dying to waste.
We load up and took the hour long drive yet again. We got there about 45 mins early because they didn't verify whether or not her surgery was at 11 or if we needed to be there at 11.
The doctors and staff are super friendly and professional. My problem is trying to get a call back. Even calling early in the morning you may not get a call back from the nurse at all that day. That's the only thing this office needs to work on but they are very busy at times and I'm sure it is hard to keep up.
Drove about an hour to take a friend for "surgery" on a Tuesday. We were told they couldn't do it that day because the surgeon for that day wasn't capable of doing the surgery. They obviously have very little faith in the ability of their colleagues. It was rescheduled for Friday. We were told they would call on Thursday and let us know what time to be there.
Skip to Thursday. No one called. My friend waited most of the day and finally called them. The person that answered offered no explanation for why they hadnt called. When asked about the surgery, they simply said "Friday at 11".
I need to update my post for my experience the past week with mid tn bone and joint. I was very dissatisfied with trying to get assistance with moving an appointment up because of very bad back pain. I have been a patient of Dr. Wilburn for a good while and you would think you would be able to get in an appointment sooner than 2 or 3 weeks away for a major issue. I would hate to see how this would work in the event of an emergency needing urgent attention. They set up an appointment I know I cannot keep and when I called them back to change back to the same time slot I had before they said they had already filled that appointment and the office could to change it to a date even further out than the one I had before. Probably will be changing to a different doctor with a more personal touch that cares more about the patient when they need to be seen sooner than 3 or 4 weeks away after this experience with the office.
This is my second bad experience with mid tn bone and joint in the past year. The previous was at ortho quick clinic when I tried to see a doctor for severe shoulder pain after driving many miles to be seen only to be turned away and told to go to the ER at Maury Regional. That is expensive and insurance frowns upon that too. I ended up going to a local walk-in clinic for my problem.
Mid Tennessee Bone Joint Clinic is a US Doctor based in Columbia, Tennessee. Mid Tennessee Bone Joint Clinic is located at 1050 N James Campbell Blvd #200, Columbia, TN 38401, USA.
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